Functionality Overview

This app provides similar functionality to Advanced Call Transcripts & Summaries, but it uses an external API to generate the call transcript, rather than using the native ones.

To learn more about the differences between this app and the other one, read the section below.

Which Transcripts App to Choose

You may be confused after seeing two similar apps on this site: Advanced Call Transcripts & Summaries and Advanced Call Transcripts for Workflow.

The main difference is that Advanced Call Transcripts & Summaries uses the built in (native) call transcripts, while Advanced Call Transcripts for Workflow uses an external API to generate a transcript.

This gives Advanced Call Transcripts for Workflow a few distinct advantages:

• This app will work for inbound calls started with an IVR workflow
• This app will transcribe calls in other languages
• This app can redact certain sensitive info such as credit card numbers, social security numbers, etc.
• This app is more accurate with the individual word transcriptions
• Finally, it’s much cheaper to run
• The best possible model is priced at $1.04/hr, while the native transcripts are priced at ~$2.40/hr
• Additionally, you can choose to only transcribe calls that matter to you, saving an additional 10-50% in cost.

Which Model to Choose?

This app gives you the choice of two services and three models.

These are:

• Speechmatics Enhanced
• Deepgram Nova 2 Phone Call
• Deepgram Nova 3

Generally, we’re concerned about two main metrics:

• Word Error Rate (WER): How accurate the model is at figuring out which words were said
• Diarization: Differentiating between the speakers

Here are my recommendations for you:

• Speechmatics Enhanced is currently the best model for diarization and WER, this results in the best transcripts for summarizing and analyzing calls
• Currently priced at $1.04/hour (versus $2.40/hr for native transcripts)
• Use this model if you’re not overly concerned about price, and just want the most reliable summaries and call analysis
• Deepgram is cheaper and allows for redacting sensitive data such as credit card numbers, social security numbers, etc.
• Currently priced at ~$0.26/hr (1/4 that of Speechmatics & 1/9 of native transcripts)
• Use this model if you’re more concerned about price, or if you need to be able to redact sensitive data
• Read more about the Deepgram Transcript action below to see which model you should be using

Workflow Actions

The below workflow actions are entirely interchangable. The model you choose will simply depend on your priorities. To learn more about choosing between them, read the section above.

Saving Your API Key

Above is a video showing you how to generate an API key for Speechmatics and Deepgram. Any other transcription services should be very similar.

Generally, you want to keep API keys private. For these applications, the API keys aren’t especially sensitive since someone would need a large workload in order to sabotage you, but if they get ahold of it they could cause you some additional billing.

There are 4 methods of storing this API key:

1. Least secure: Just paste your API key into the box for the workflow configuration. Best if you’re using a private sub-account where you aren’t worried about other people seeing it.
2. Slightly more secure: Create a custom value in your sub-account settings with your API key, then use this custom value in the workflow action field.
3. Even more secure: Store your API key in a Google Sheet, then pull it out with the Google Sheets action before running the workflow action in order to use it.
4. Most secure: Email or text me your API key, and I can securely store it in the database. This is also the easiest if you have multiple sub-accounts.

Frequent Questions